Privacy Policy

We will follow the principles of what is rightful, legal and necessary to collect and use the personal information that you voluntarily provide in the process of using our services or that is generated as a result of using our products and/or services for the following purposes as stated in this policy. If we want to use your personal information for other purposes not specified in this policy, or use the information we have collected for other purposes based on a particular purpose, we will notify you in a reasonable manner and seek your consent again before using it. In addition, we will control the read frequency within a reasonable range.

Most of this data comes directly from you or your device, such as device information, country and region, and game play information. We use this data to provide our games and Services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers and verifying purchases.

(1) Registration and login

When you first time use our Platform, we will collect your Open ID、Ad ID、IP address、device information code、 device information series ID、Android ID、XID and give you a randomly generated unique identifier which we will associate with a Turbo Match account known as Your Account. Your Account will not be personally identifiable unless you choose to add your personal information to it, such as your name,or other information.

You also have the option to link your account with third-party platform accounts (such as Facebook, Apple ID, Google account) for convenient logins, in which case you will need to authorize us to access the user information (username, profile picture) from that third-party account. The handling of your personal information by third-party platforms will be subject to their respective privacy policies.

You can modify any automatically filled information after logging in.

Where we make this available, you can choose to log in to Your Account using your account details with the aforesaid third party network. If you do this, you will be able to use your account to log in on multiple devices and synchronise progress across those devices. Where available, you will also be able to see which of your friends are playing the same game and their progress through the games (and they will be able to see you and your progress), or access other functionality we make available in our games and other Services if available.

You can also choose to fill in or change Your Account according to your own needs, but if you do not provide such information, it will not affect your use of the product and related services (except for the user name, which is required for registration).

(2) When you use platform services

We will automatically collect data from you, i.e. your Open ID, Ad ID, IP address, device information code, device information series ID, Android ID, XID (ID generated based on existing device information, model, manufacturer, Android ID and time zone settings), registration time, login time and records about your use of the services, such as the date and timestamp of the operation. We also collect and store your data below:

l The data you voluntarily provide to us when setting your nickname, avatar and any other user-defined information (if available) in the app.
l In order to ensure the convenience of sharing content in Turbo Match to third party network or platform, we will collect your Installed Apps to build the connection with other apps.
l Every time you interact with us, for example, when you chat with us using the in-app feedback or customer service function. We use your information, including photos that you provide directly to us in communications, to provide you with support through our customer service channels when you need it. We may also use it to contact you, for example as part of customer service or to send you updates about our Platform and Services.
l You can send messages to other user s, or to customer services. Your messages may be used and stored by us: (a)to convey your messages; and (b) to enable you and your recipients to view your message history (although please note that after 30 days your in-game chat messages will no longer be accessible). We reserve the right to review the content of your messages, including by using automatic filters, to ensure that you are complying with our terms of service and we also reserve the right to prevent your use of our chat service(s) or to block the sending of any message for any reason. We will not use the content of your chat messages for any other purpose.
l If you make any transaction through Google Play or iOS App Store, and/or other third-party payment service providers (if available), we will collect information to facilitate your transaction and maintain transaction records (including Open ID and user information fees, currency, purchased products, purchase history, IP address, transaction details as well as device details, such as operating system version, mobile phone model or device type, and Internet connection). We do not collect or retain credit card information. Our payment service providers will provide us with information about your purchases so that we know if a purchase has been successful.
l If you contact our support team to deal with the problem such as program errors, we will collect some information, including name, OpenID, device ID, app version, battery power, WiFi intensity, available space in device, network type, operating system version, browser type, platform, operator, country/area code, coupon details, e-mail address and any information you provide in the message. You can also choose to provide photos to illustrate any errors.

Safe operation. To ensure the safe operation of the software and services, we will collect your device model, device name, device ID , browser type and Settings, language Settings, operating system version, app version, network device hardware address, login IP address, network access method, network quality data, mobile network information (including operator name), and product version number. To protect your account from malicious use by other users, please understand that we will dynamically detect whether there is abnormal login in your account. Every time you switch or restart the app, we may read the information of your device ID again, and we will control the read frequency within a reasonable range.

When you use platform services, our security and anti-cheating security functions will (i) analyze user device status to identify security risks and cheating; (ii) detect whether your signature, picture ,nickname, or chat history contains malicious information.

Customer service and after-sales service functions. When you contact our customer service staff or apply for after-sales service of our products and/or services, for the security of your account and system, we may require you to provide relevant personal information to match the personal information you previously provided, so as to verify your user identity. After successful verification, we may collect the information when you chat with us (account information, order information, and picture/video/text information and relevant information provided by you to prove relevant facts), your contact information, and records when you chat with us, including the online chat records and mobile phone recording, so as to solve the problem for you as soon as possible and improve our products and/or services. At the same time, we may contact you by phone, text message, system message and other relevant means to solve your problems arising in the process of using our products and services.

To ensure that you can maintain instant messaging with the background server when using the services of Turbo Match and that you can receive personalized content push in a timely manner, we will i) obtain and invoke your boot broadcast permission to start the mobile client software of Turbo Match or its affiliates; ii) use a third-party push messaging service to generate an ID for you to identify the uniqueness of your device.

To fulfill our legal obligations and, where necessary, to protect the public interest or protect the vital interests of users and others, we may use your data to help us prevent and respond to abuse, fraud, illegal activities and other potentially harmful content.

(3) Summary of device permission invocation

During the process of providing services to you at Turbo Match, we may invoke some of your device permissions. You can choose to close some or all permissions in the device's settings. The display mode and closing mode of permissions may be different in different devices. For details about how to invoke device permissions, please refer to the Device Permission Invocation List.

(4) Exceptions to authorized consent

In accordance with relevant laws and regulations, we may collect and use some necessary personal information without your authorized consent under the following circumstances:

(1) Information related to our performance of obligations under laws and regulations;

(2) Information directly related to national security and national defense security;

(3) Information directly related to public security, public health and major public interests;

(4) Information directly related to criminal investigation, prosecution, trial and execution of judgment and related matters;

(5) Information that are hard to get your consent for the purpose of protecting your or other life, property and relevant major legal rights and interests;

(6) Your personal information that are disclosed by you to the public;

(7) Your personal information collected from legally and publicly disclosed information: from lawful news reports, government information disclosure and related channels;

(8) Information necessary under the online agreement or contract you have signed with the platform;

(9) Information necessary to maintain the safe and stable operation of our products and/or services: such information are used to detect and dispose of faults in the products or services and to deal with related problems;

(10) Other circumstances as provided for by laws and regulations.

(1) Sharing:

We will not share your personal information with any other company, organization or individual unless one or more of the following circumstances exist:

l where we have your consent to do so (including as set out in this Privacy Policy ;

l as reasonably necessary in order to provide the Services to you (for example, by providing your personal information to our business partner we may use to fulfil the Services or to communicate with you);

l where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your personal information to our payment processors);

l as we reasonably believe is permitted by law or regulation or as is necessary to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you;

l to protect the rights, property, or safety of FYXTECH, our users, or others; and

l if there is a sale of the assets of FYXTECH or corporate restructuring, or as a result of a change of control of FYXTECH or one of its group companies, or in preparation of any of these events. Any third party to which FYXTECH transfers of sells FYXTECH's assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

You understand and be informed that, in order to provide you with more complete and high-quality products and services, we will authorize our business partners to provide you with some services. In such cases, we may share some of your personal information with our partners, so as to provide you with better customer service and user experience. Please note that we will only share your personal information for legal, legitimate, necessary, specific and explicit purposes and will only share your personal information as is necessary to provide our services. We will conduct security assessment and processing on the output form, flow and use of information data, so as to ensure data security. At the same time, we will carry out strict supervision and management to our partners. Once we find that they are handling your personal information in violation of the rules, we will terminate our cooperation with them with immediate effect and pursue legal responsibility against them.

Currently, our partners include the following types:

Cloud service providers : To provide services for global users, we choose cloud service providers with high-quality privacy protection and data security protection capabilities, such as Amazon.

Other business partners: T hose who entrust us with promotion and advertising. You grant us the right to share the indirect user profiles formed by us using your relevant information collection with partners who entrust us to carry out promotion and advertising, so as to help them make advertising or decision-making suggestions, improve the effective touch rate of advertising, and further understand user needs. W e promise that we will not share any personal information that can identify you without your consent.

Cooperative third-party SDK providers: When you use the functions provided by a third party in Turbo Match, we may access the Software Development Kit (SDK) provided by a third party to realize the relevant functions. We will restrict the SDK service providers through cooperation agreement. However, third-party SDK providers may collect your personal information. The aforementioned service providers' collection and processing of information and other activities are subject to their own privacy terms, and do not apply to this policy. To ensure the maximum security of your information, we recommend that you review the privacy policy of any third-party SDK service before using it. To protect your legitimate rights and interests, if you find that there is a risk in this SDK or other similar apps, we suggest that you immediately stop the relevant operations and contact us in time.

Message push service: To provide you with message push, third-party push service providers may obtain your push SDK version number, necessary device information, mobile phone status information, geographic location information and network related information so as to push information you may be more interested in.

Please refer to Information Collection and Use of Third-Party SDK for details.

When you choose to participate in activities organized by us or our affiliates or third parties on the platform, you may be required to provide your name, gender, mailing address, contact information and bank account information. These are personal sensitive information. If you refuse to provide them, it may affect your participation in related activities, but it will not affect your use of other functions. We will only share these information with our affiliates or third parties with your consent, so as to ensure that you receive consistent services in experience during the activities.

Necessary sharing with our affiliates: We may share your personal information with our affiliates. We will only share your necessary personal information, and such sharing is subject to the purposes stated in this policy. If our affiliates want to change the purpose of processing your personal information, we will seek your authorization and consent again;

You may share your personal information or other information with third parties (including non-specific objects) based on the Turbo Match Platform. However, Turbo Match shall not be liable for the disclosure, use and other related situations of information caused by your sharing behavior.

(2) Transfer:

Transfer is the transfer of control over your personal information to another company, organization or person. We will not transfer your personal information to any other company, organization or person unless we obtain your explicit consent. However, the following circumstances are excluded:

lWe have obtained your consent in advance.

lIt is proposed by yourself.

lIf there is a merger, acquisition or bankruptcy liquidation of our company, it may involve the transfer of your personal information. In this case, we will inform you of the relevant situation and require the new company , organization and person holding your personal information to continue to be subject to this policy. Otherwise we will require it to obtain your explicit consent again.

lOther circumstances as provided for by laws and regulations.

(3) Public Disclosure:

Public disclosure is the act of releasing information to society or to a non-specific group of people. In principle, we will not voluntarily disclose your personal information to the public. However, the following circumstances are excluded:

lWe will show necessary information (appropriate desensitization) when we announce the prize winner and penalty notice;

lWe have obtained your explicit consent.

Exceptions to authorized consent of sharing, transferring and public disclosure of personal information

In accordance with relevant laws and regulations, we may share, transfer or publicly disclose your personal information without your prior authorized consent under the following circumstances:

lInformation related to our performance of obligations under laws and regulations, including disclosure of your personal information to competent authorities as required by laws and mandatory requirements of judicial or administrative authorities; In such case, we will require the disclosure request e r to present valid legal documents corresponding to its request, and to take security measures in accordance with laws and industry standards for the disclosed information;

lInformation directly related to national security and national defense security;

lInformation directly related to public security, public health and major public interests;

lInformation directly related to criminal investigation, prosecution, trial and execution of judgment and related matters;

lInformation that are hard to get your consent for the purpose of protecting your or other life, property and relevant major legal rights and interests;

lYour personal information that are disclosed by you to the public;

lYour personal information collected from legally and publicly disclosed information: from lawful news reports, government information disclosure and related channels;

lOther circumstances as provided for by laws and regulations.

Please understand that, in accordance with the current legal provisions and supervision requirements, we do not need to separately notify you and obtain your consent to share or transfer the personal information that has been de-identified, and to ensure that the recipient of the data cannot recover and re-identify the subject of personal information.

(1) Storage:

Your personal information will be processed on servers that may not be in your place of residence. Our support, development and other teams around the world have access to your information from outside of your place of residence. No matter where our servers are located, we will take appropriate measures to protect your rights in accordance with this privacy policy.

Our servers used for platform services are located in: Virginia, USA.

If your personal information is transmitted in different countries, we will separately inform you of the purpose and recipient of your personal information via system message or email, and we will obtain your authorized consent. We will strictly comply with the data protection laws and regulations of your country and ensure that the data recipient has adequate data protection capabilities to protect your personal information.

(2) Storage time:

We undertake to store your personal information at all times within a reasonably necessary period as required by laws. After the above period, we will delete your personal information or anonymize your personal information. (The so-called "anonymization" refers to the process in which the subject of personal information cannot be identified and the processed information cannot be recovered through the technical processing of personal information. The information obtained after anonymization of personal information does not belong to personal information. )

If we cease operation, we will stop collecting your personal information in a timely manner, notify you of our cessation of operation in the form of one-by-one service or announcement, and delete or anonymize your personal information held by us.

(3) Protection:

To ensure the security of your personal information, we will endeavor to take various security measures in accordance with industry standards to protect your personal information, so as to minimize the risk of your personal information being damaged, embezzled, revealed, accessed without authorization, disclosed and changed. We will actively establish data classification and grading systems, data security management standards and data security development standards to manage and regulate the storage and use of your personal information and ensure that no personal information unrelated to our services are collected.

Your account has security protection function. Please keep your account and password information properly. We will ensure that your information is not lost, abused or altered by backing up to other servers, encrypting user passwords and other security measures. Despite the aforementioned security measures, please note that there is no "100% security measure" on the information network. In order to prevent security incidents, we have formulated a proper early warning mechanism and emergency response plan in accordance with laws and regulations. If a security incident does occur, we will inform you of the relevant situation in a timely manner by email, letter, call, push notification and other relevant methods. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to release an announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of regulatory authorities, and closely cooperate with the government and regulatory authorities.

We take very seriously and do our best to protect your rights related to your personal information. You may ask us to stop using part or all of your data and withdraw your consent.

You have certain rights in connection with your personal information and how we handle it. You can exercise these rights at any time by contacting us via any of the methods set out in the Article 11. How to Contact Us below.

(1) Right of access

You have a right to know what information we hold about you and in some cases to have the information communicated to you. If you wish to exercise this right please contact us letting us know that you wish to exercise your right of access and what information in particular you would like to receive. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information. Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide yo u with information that you have asked for, we will endeavour to tell you why.

(2) Right to correct personal information

We try to keep the information that we hold about you accurate and up to date. Should you realise that any of the information that we hold about you is incorrect, please c ontact us letting us know and we will correct it as soon as we can.

(3) Scope of changing or withdrawing authorization

You can also change or withdraw network access, notification and album permissions via the device's operating system. We will collect personal information according to your settings of changing or withdrawing permissions. If you withdraw the authorization, we will no longer collect your information related to these permissions, but please note that this will render some or all of the functions unavailable. At the same time, your decision to change or withdraw your authorization will not affect the processing of your personal information that we previously conducted based on your authorization.

(4) Obtaining copy of information authorization

If you need to obtain a copy of your personal information on the platform, you may appeal to us according to the contact information provided in Article 11 of this policy, and we will reply to you in time after verifying your user ID. Please note that we currently only support providing files in csv and json formats.

(5) Data deletion

You have a right to have some of the personal information that we hold about you deleted. Should you wish to have any information about you deleted, please contact us . Please note that in order to process your request you must delete the Platform from your mobile devices and clear our cookies from any device where you have played our games in a web browser. Where we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity.

We may also retain your information in an anonymised form. In some instances, personal information about you that is visible through gameplay such as username, your high scores and any chat messages may be cached on other players ' devices and we may not be able to remove or update that data from those devices, for example if that device is not connected to a wifi network.

Our platform and service are not intended for children, unless their parent or legal guardian has provided consent (if this is available in your jurisdiction). Except with such consent, children must not use the Service for any purpose.

By children, we mean users under the age of 13 years old; or in the case of a country where the minimum age for processing personal information differs, such different age. For users located in certain countries, we have listed the relevant minimum age in the table below.

Country/area that the user is from	Minimum age of the user
India	18*
European Economic Area/Switzerland/UK	16**
Saudi Arabia	15
Brazil	18
USA	16
Malaysia	18
Russia	14
Singapore	18
Thailand	20*
Turkey	18*
Egypt	18*
Indonesia	21
The United Arab Emirates	21***

*Users under the minimum age in that country/area must obtain consent from their parents/guardians before using the platform.

**Users in the European Economic Area, the UK and Switzerland under the age of 16 can use the platform provided they obtain the consent from their parents/guardians prior to using the platform.

***For users located in the United Arab Emirates, the minimum age to be legally consented to commercial transactions is 21 (according to the Moslem calendar). However, the underage user between the ages of 18 and 21 may obtain a court order allowing him/her to enter into specific commercial transactions. In addition, the underage user over the age of 7 can engage in commercial transactions with the approval of their guardians.

Unless otherwise restricted by applicable law for applicable age of majority under relevant local laws of the user, child who is allowed to use our Platform and Services in accordance with his relevant local laws, shall read the following terms carefully in the company of his guardians, and obtain firstly parental/guardian consent to and acknowledgment of this policy (both for themselves and on their child's behalf).

We do not knowingly collect personal information from any child without such consent and acknowledgment. Hereby, parents/guardians shall make a decision on whether to accept this policy after full understanding:

(1) Users who are under the age of 16 (especially those under the age of 13 or such applicable age of majority under relevant local laws of the user) shall read all the terms of this Policy and use the relevant services of Turbo Match under the supervision, guidance and consent of their guardians.

(2) We attach importance to the protection of personal information of underage users. When filling in personal information, underage users shall strengthen their awareness of personal protection and treat it with caution. Please use relevant services of Turbo Match correctly under the guidance of their guardians.

(3) We will ensure the confidentiality and security of underage users' information in accordance with relevant laws and regulations and the terms of this policy. If we find ourselves collecting personal information from underage users without the prior consent of verifiable parents or legal guardians, we will delete the relevant data as soon as possible. If you are the guardian of an underage user, when you have any questions about the use of our services or the user information provided to us by the underage user under your guardianship, or if you believe that there is a user who is child, please contact us in time according to the contact information provided in Section 11 of this policy.

10. How do we update our privacy policy

We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on this page. For major changes, we will also provide more noticeable notifications (we may explain the specific changes to the privacy policy by making special prompts on the browsing page, etc.).YOU WILL BE DEEMED TO HAVE ACCEPTED SUCH AMENDMENTS BY CONTINUING TO USE THE SERVICE, SO PLEASE REVIEW IT FREQUENTLY. WITHOUT YOUR EXPLICIT CONSENT, WE WILL NOT REDUCE YOUR RIGHTS IN ACCORDANCE WITH THIS PRIVACY POLICY.

The major changes referred to in this privacy policy include but are not limited to: major changes in our service model; changes in the main objects of personal information sharing, transfer or public disclosure; major changes in your right to participate in the processing of personal information and how to exercise it ; Our contact information and complaint channels have changed; when the personal information security impact assessment report shows that there is a high risk.

We will also archive the old version of this privacy policy for your review.

11. How to contact us

If you wish to make a complaint about how we handle your personal information, please contact us at [email protected] and we will endeavour to process your request as soon as possible. This does not affect your right to file a claim against a data protection authority.

If you have any suggestions or questions about the protection of personal information, or you have any questions about this policy, you can contact us through the following ways. We will review the problems as soon as possible, and give a reply within 15 working days after verifying your user ID. For questions about this policy, please send your comments and requests to:

FYXTECH TECHNOLOGY PTE. LTD.

Address: 15 SCOTTS ROAD, #03-12, 15 SCOTTS, SINGAPORE (228218).

E-mail: [email protected].

12. Miscellaneous

(1) You have the right to file a complaint with the regulatory authority in charge of data protection. We attach great importance to the protection of users' privacy. If you have any comments or suggestions about us, you can send them to us. We are very happy to communicate with you and address your concerns.

(2) If you have a dispute with us over privacy protection, you can find a way to resolve the dispute in the Terms of Service .

Virtual Items Policy

1. How you can get Golds

In-App Purchases

From time to time, We may offer "Golds" for purchase through the App Store, Google Play or other application platforms if available ("in-app purchases"). If you choose to make an in-app purchase, you will be prompted to enter details for your account with the mobile platform you are using (e.g., Apple, Android, etc.) ("your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your IAP Account. The price of the Golds will be displayed at the point of purchase. All charges and payments for Golds will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider.
You will be responsible for the payment of any Golds purchased by you. Once your purchase has been completed, your user account will be credited with Golds.
If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Golds, you acknowledge and agree that we start supplying the Golds to you promptly once the purchase is complete and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.

You can also collect Golds through the following ways:

ü Completing a game level

ü Participate in activities (such as Daily Tasks)

ü Open the Chest

ü Help other members in the Club

ü Win the Avatar's Box

ü Other methods Turbo Match may add

There is no obvious difference between the Golds collected and purchased by the user through the above methods and user can use them for the same Service as well in Turbo Match. However, because the Golds collected by users through the above methods are generated by the system and are NOT purchased by user, you agree that Turbo Match has the absolute right to manage, regulate, control, modify and/or eliminate such Golds as it sees fit in its sole discretion, in any general or specific case, and that Turbo Match will have no liability to you based on its exercise of such right.

2. How you can get Green Bucks

You can collect Green Bucks through the following ways:

ü Completing a game level

ü Other methods Turbo Match may add

3. How you can use Golds and Green Bucks

Golds can be used to:

ü Purchase the extra Lives for game

ü Purchase the extra Moves

ü Purchase the Bosters

ü Purchase the Power-ups

ü Create a Club

ü Other existing uses and uses Turbo Match may add in the future

Green Bucks can be used to:

ü Modification cars

ü Other existing uses and uses Turbo Match may add in the future

Turbo Match have the right to adjust the uses and usage rules of Golds and Green Bucks from time to time.
The Golds and Green Bucks in your account will be consumed because they are used.
Golds and Green Bucks cannot be converted into or exchanged for or cash, or be refunded or reimbursed by us for any reason.
Golds and Green Bucks can only be used on Turbo Match and as part of our services, and cannot be combined or used in conjunction with other promotions, coupons, discounts or special offers, except those designated by us.
No Golds and Green Bucks may be assigned or transferred to any other user of the services or third party except as expressly permitted by us in writing. The sale, barter, assignment or other disposal of any Golds and Green Bucks, other than by us, is expressly prohibited.
Accrued Golds and Green Bucks do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.
Any Golds and Green Bucks assigned, sold, or otherwise transferred without the express written consent of us are void. Any user of the services who violates this restriction may have his or her account terminated by us, have Golds and ] forfeited from his or her account, and/or be subject to liability for damages and litigation and transaction costs.
All Golds and Green Bucks of a user will expire automatically upon termination or cancellation of such user's account for any reason.
We reserve the right to deduct Golds and Green Bucks from the account if the user acquire them by illegal or fraud way.
You agree that we have the right to manage, regulate, control, modify and/or eliminate such Golds and Green Bucks, where we have a valid reason to do so such as where we reasonably believe you have violated this Policy, you are in breach of any applicable law or regulation or for legal, security or technical reasons and that we will have no liability to you based on our exercise of such right.

4. Special description

Those Virtual Items require users to purchase from officially approved channels such as Apple/Google App Store through their Apple/Google App Store accounts.

Handing over your account to others for operation, conducting private transactions with others, prohibited proxy recharge ( any purchase of Golds through unofficial channels, or entrusting accounts to others to recharge on their behalf are strictly forbidden. The common types of prohibited proxy recharges (including but not limited to, purchase and recharge from nonofficial third-party recharge platforms, private transactions with third parties, and provision of user accounts to log in and recharge from third-party devices) or malicious refunds after recharging are all violations of the platform rules. These actions will disrupt the normal management of the platform, and will also put users' accounts and personal information at risk including but not limited to the leakage of users' information, fraudulent use of credit cards, failure of recharge, and the malicious theft of accounts. Moreover, these types of recharge and/or refunds are mostly scams, which can easily cause property damage. Turbo Match will always crack down on the aforementioned behaviors and maintain the right to pursue legal liabilities according to applicable law.

In response to this type of behavior, the platform will take measures including but not limited to the following:

Take back all the virtual currency and purchased items in the account suspected of proxy charging or malicious refund.
Freeze all remaining virtual items in the account suspected of the malicious refund until the refund is canceled or the amount of refund is reimbursed in full.
Time-limited or permanent ban on the account.
We are not liable for any losses or damages caused by recharging on unofficial proxy recharge, malicious refunds, or account transactions.

You may cancel your account at any time, and Turbo Match may terminate your account in accordance with the Terms. All the Virtual Items in your account might be forfeited immediately upon the cancellation or termination of your account. There will be no refunds for any unused or unredeemed Virtual Items. So we recommend that you use them before terminating or cancel your account.

If you have any problems with Virtual Items or find any proxy recharge, malicious refunds, account transactions and other violations conducted by any user, please contact us in Turbo Match APP Feedback in Settings or email to [email protected] .